Refund policy

For incorrect orders, faulty goods or damaged goods please email: info@vapedirectstore.com within 15 days of purchase. Where goods are found to be faulty or damaged you are entitled to replacement goods. 

If you are returning faulty or damaged goods to us then please send them to the address provided by customer support.

Vape Direct Store will take back your WEEE on a one-for-one, like-for-like basis, free of charge at the time of delivery or at any one of our store(s) nationwide. Waste batteries are taken back in store on a one-for zero basis (i.e. no purchased required) as long as they are of equivalent type to that sold by us. WEEE and waste batteries can also be returned to your local civic amenity site free of charge. The following link will show you how to find the civic amenity site closest to you where you can recycle your WEEE, batteries and 
light bulbs, https://www.weeeireland.ie/household-recycling/where-can-i-recycle/. Never put WEEE, batteries or light bulbs in any of your bins